Global ICT Service

Introduction

Why G3S ICT service?

G3S ICT service improves the service response efficiency. Professional technicians from G3S can liberate the enterprise information technology department from daily maintenance and management. Enterprises do not need to expand their IT department with the support of G3S. It is also possible to reduce energy cost, save training expenses, and increase the flexibility of human resources.

Services

One-stop professional ICT services

  • Regular Inspection


    G3S provides desktop support, network operation and maintenance, server maintenance, and other IT services. Through a standardized preventive system and a complete reporting system, G3S provides 5×8 uninterrupted high-quality engineer services.

  • Remote Support


    G3S provides flexible and customized services according to the requirements of customers. Hotline and the online platform are offered to solve the IT problems of customers timely and efficiently.

  • Emergency Service


    The advantage of the emergency service is that it is convenient, flexible, and on-call. The service standardizes include a 15-minute response and on-site service within 2 hours. Professional engineers offer optimal solutions in the shortest time.

  • Online Report System


    G3S online report system is the leading system in the IT operation and maintenance industry. G3S provides enterprises with simple and effective IT services for online reporting. Through the G3S WhatsApp, you can reach IT operation and maintenance services directly. The service is unlimited time, unlimited location, and pay-per-use.

Service Category

  • Network Operation and Maintenance

    Experienced network engineers of G3S provides services to troubleshoot network issues including routers, firewalls, switch setting, and network troubleshooting.

  • IDC Construction

    Engineers with system engineer certification and Cisco CCIE certification manage and maintain the enterprise IDC. The engineers solve the troubles of IDC management with an excellent attitude.

  • IT Hardware Warranty Service

    The extended warranty service for IT assets is mainly for core network devices such as servers, switch, storages, computers.

Advantages

  • Accurate Record

    G3S provides accurate service records which
    can be traced, retrieved, counted, and analyzed.

  • Backup Part

    G3S provides backup parts for important
    network equipment. In case of failure,
    backup parts will arrive on site within 3 hours.

  • Periodic Report

    G3S provides regular inspections,
    eliminates hidden troubles, and submits regular service analysis reports.

  • Cyber Security

    G3S offers free remote support and
    hotline service, customers can access services anywhere.

  • Professional

    G3S provides customers with network consulting services of application solutions and security assessment of information systems.

  • Commitment

    G3S engineers have professional
    service awareness. The engineers apply the
    exclusive fault prevention strategy to create
    detailed system files, maintenance records, and inspections during the trouble-free period.
    G3S engineers optimize the system to eliminate hidden faults and prevent problems.

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Brochure
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